We uphold a strict cancellation policy and we politely ask that you respect our policy.
Our time is valuable and when a booking is made it is held especially for you.
All bookings require a non refundable £10 deposit for each treatment to secure the space, it is then deducted from your final payment on the day. The deposit is taken automatically upon making your booking.
24 HOURS NOTICE
We require a minimum of 24 hours notice for all cancellations/rescheduling of appointments, if cancelled/rescheduled with LESS than 24 hours notice, we reserve the right to charge 50% of the treatment cost (pre paid deposits will be included in this cost) and full payment in advance will be required to secure any further bookings.
BOOKINGS WITH NO DEPOSIT
If no deposit is taken (eg. appointment booked in salon) and you cancel within 24 hours, we reserve the right to ask for a late cancellation charge of 50% of the total appointment cost, then payment in full in advance, to book any future appointments.
FAIL TO ATTEND
If you do not show for your appointment and haven’t contacted the salon, you may be removed from the online booking system. Please contact us to book a new appointment, we will require payment in full, in advance of any new appointment.
If necessary, we reserve the right to ask for payment in full before a booking will be made. If this is done, this amount will be treated the same as a non refundable deposit and will be retained in proportion to the above late cancellation charges.
No charge will be applied if cancelling/rescheduling due to having to isolate relating to Covid. (Proof will be required e.g track & trace text/positive test results.)
DEPOSITS REGARDING AESTHETIC TREATMENTS
Deposits are taken for all complimentary consultations regarding any aesthetic treatments but will be deducted from the cost of the treatment if you wish to go ahead. If you choose NOT to go ahead, the deposit will be refunded. If you do not attend the consultation following our policy rules we reserve the right to retain the deposit.
Thankyou for your co-operation.