COVID-19 prevention and control policy

All of us have been affected by the coronavirus (COVID-19) pandemic. Now that we have more information and guidance on when we can reopen, please read the following statement to find out what changes we have made to ensure everyone’s safety:

As you may already be aware, I am now the sole proprietor of NU Beauty Lounge. Lots of changes have been happening these last few weeks and I am delighted to tell you that we have had a full salon refurbishment. It has been redecorated from top to bottom with a complete new look, all our equipment and furniture are BRAND NEW, including towels, couch covers, linen, and tools. The salon has also undergone a professional deep clean. All of this means we are able to offer you the highest standard of cleanliness and will continue to do so for the foreseeable future.

We have really missed being able to offer you the treatments that we know you love, and we are looking forward to seeing you again as soon as possible.

Our priority is to keep you as safe as possible, and prior to re-opening the salon we have implemented a number of changes which we would like to make you aware of. During the time the salon has been shut, all our staff members have completed the Coronavirus (COVID-19) Infection Prevention and Control course which is accredited by the Guild of Professional Beauty Therapists Ltd, the UK trade body for our industry. We have since made a number of changes in the way that we operate that you will notice when you next visit.

Booking Appointments

If any of our staff feel ill or have symptoms of C0VlD-19, they will self-isolate immediately and not come into the salon. This may mean that we have to cancel your appointment at short notice. We appreciate that this may be inconvenient but it is done entirely for your own safety. If your appointment is cancelled you will be able to re-book again or ask for a full refund / voucher.

If you or any of the people you live with feel ill or display any symptoms of C0VlD-19 – please advise us as soon as possible and DO NOT COME TO THE SALON FOR YOUR APPOINTMENT. We have amended our booking terms and conditions and you will not be charged for any appointments which you miss due to having symptoms of the virus.

Visiting the Salon

For your safety and to maintain social distancing, we ask that you attend your appointments as close to the appointment time as possible. Please do not arrive early for appointments as this may mean that you come into contact with other clients who are just leaving.

We have increased the frequency of cleaning in the salon including making sure that common surfaces, toilets door handles etc. are wiped clean using disinfectant products between each client.

All tools and equipment will be disinfected and sterilised using a new UV Steriliser cabinet.

Wherever possible we will utilise environmentally friendly, single use items during a treatment that will be disposed of safely after use in order to protect you from cross infection.

You will have access to soap and hot water to wash your hands with as soon as you enter the salon and we will also have hand sanitiser available for you to use throughout your visit if necessary. We will also provide each client with free disposable gloves & a mask for you to use whilst you’re with us.

We will understand and not be offended if you wish to wear your own facemask or disposable gloves when you visit the salon and during your treatment.

Please don’t be surprised or upset if we use personal protective equipment (PPE) during your visit and during your treatment. This will include disposable gloves / facemasks / aprons where appropriate.

We can confirm that the laundering of salon towels and uniforms will be performed professionally and as a priority, we can assure you that all salon laundry is washed at 60 degrees C.

All disposable items are binned, bagged and safely removed from the treatment area each day.

Our Treatments

We have carried out a risk assessment on all treatments and we have decided that facial and massage treatments may not be provided until further notice, but this is subject to change.

We will keep you updated and as soon as things change we will reintroduce these treatments back into the salon.

During your treatment

Our staff understand the importance of hand hygiene and we will ensure that we wash our hands in according with NHS recommendations before the start of your treatment.

We will try to make your treatment as safe, comfortable and enjoyable as possible. If you have any concerns about your treatments please let us know and we will do what we can to satisfy you.

After the treatment

In order to avoid handling of cash, we would prefer if you could pay for your treatment by card.

All of these procedures have been implemented for your safety and that of our staff. We will continue to take advice from the Government and the NHS regarding safe practice and will amend them as necessary.

Thank you for your understanding.

Kara Oakley

May 2020