Frequently Asked Questions

If you are new to the salon we recommend you arrive 10 minutes prior to your treatment as you will be asked to fill out a client consultation form if not completed online. We also offer luxury light refreshments which you can help yourself to before your treatment takes place.

If you are late for your appointment your treatment may need to be cut short and you will still be charged for the full treatment, we recommend arriving early to avoid disappointment.

Please try to contact us and let us know if you are running late.

Booking Terms & Conditions
We uphold a strict cancellation policy and we politely ask that you respect our policy.
Our time is valuable and when a booking is made it is held especially for you.

DEPOSITS
All bookings require a non refundable £10 deposit for each treatment to secure the space, it is then deducted from your final payment on the day. The deposit is taken automatically upon making your booking.

24 HOURS NOTICE
We require a minimum of 24 hours notice for all cancellations/rescheduling of appointments, if cancelled/rescheduled with LESS than 24 hours notice, we reserve the right to charge 50% of the treatment cost (pre paid deposits will be included in this cost) and full payment in advance will be required to secure any further bookings.

BOOKINGS WITH NO DEPOSIT
If no deposit is taken (eg. appointment booked in salon) and you cancel within 24 hours, we reserve the right to ask for a late cancellation charge of 50% of the total appointment cost, then payment in full in advance, to book any future appointments.

FAIL TO ATTEND
If you do not show for your appointment and haven’t contacted the salon, you may be removed from the online booking system. Please contact us to book a new appointment, we will require payment in full, in advance of any new appointment.
If necessary, we reserve the right to ask for payment in full before a booking will be made. If this is done, this amount will be treated the same as a non refundable deposit and will be retained in proportion to the above late cancellation charges.

COVID
A charge will be applied as per our policy if cancelling/rescheduling with less than 24 hours notice due to awaiting test results or having to isolate relating to Covid.

Thankyou for your co-operation.

We require a £10 non-refundable deposit for every booking. This can be paid over the phone or online through our booking system. 

It is very important our clients fill out a confidential consultation form prior to your appointment as it can determine allergies & sensitivities. Some treatments and products may not be suitable for certain medical problems. All information is kept confidential and in line with GDPR and is not used for marketing without permission.

It is really important to let us know in confidence if you are pregnant as there are certain treatments and products not suitable throughout pregnancy. Don’t worry though, we can offer lots of treatments and adapt treatments to suit you and your baby.

This is to make sure you don’t have a reaction to certain products used. It is required by most insurers that every salon carries out a patch test for all new clients.

The main treatments that require patch testing are lash lifts, lash extensions, brow and lash tinting, brow lamination and microdermabrasion facials. 

You can pop in any time for a patch test as it only takes a minute, or if you prefer to make an appointment for this you are able to do so through our online booking system. 

Please allow 24 hours after the patch test has been carried out before having one of these treatments.

We offer two different types – Beauty Lab facials and Microdermabrasion facials. All our facials are results driven and you will see results after just one treatment.

Beauty Lab Glycolic Peel Facials are unique resurfacing treatments which combine glycolic acid and pomegranate enzyme for optimum affect, leading to softer, smoother and brighter complexion. Although this is visible within the first treatment a progressive 6 week course is recommended.

SkinBase Microdermabrasion is a chemical free, non-invasive treatment that uses ultrafine crystals to exfoliate the skin and remove all impurities. Microdermabrasion achieves amazing results revealing younger, healthier skin from the very first treatment. With each subsequent treatment, the intensity of the microdermabrasion can be increased, reaching deeper layers and successfully removing acne scarring, lifting pigmentation, and smoothing fine lines and wrinkles.